Help Center
Find answers to common questions about The HR People. Browse our FAQ, search for help, or contact our support team.
Payments & Billing
What payment methods do you accept?
Do you offer refunds?
How can I download my receipt?
What if I no longer need my subscription?
Features & Access
What's included in each package?
Can I upgrade my package?
How do I download documents?
How do the learning modules work?
Account Management
How do I update my profile?
How do I reset my password?
Can I have multiple users on one account?
Documents
Can I customize the templates?
Are the documents legally compliant?
What file formats are available?
Technical Support
What browser should I use?
I'm having login issues. What should I do?
Is my data secure?
HR Assessment
Is the HR assessment free?
What does the assessment cover?
Can I retake the assessment?
Still need help?
Contact our support team
Response Time
We typically respond to support emails within 24 hours during business days.